1. Is it necessary to register on the web to make a purchase?
It is not necessary, our purchases are still secure, but by registering we help you speed up the purchase process since your data is stored on our website.
2. How do I enter my promotional code?
You can enter it on the payment screen, you will see a drawer to fill that indicates " promotional code ".
3. How are payments processed?
Our official currency is the PERUVIAN SOL (PEN), we accept payments via transfers/deposits through apps, windows and agents BCP, BBVA, INTERBANK, YAPE AND PLIN, these payments must be confirmed by sending an email to firstname.lastname@example.org attaching photo of the voucher and indicating the order number.
For payments with credit/debit cards we have MERCADOPAGO available, once the purchase is complete you will be redirected to the payment screen so that you can successfully complete your purchase.
4. What is the delivery time for my order?
Regular shipments: 1 - 3 business days - deliveries are made from Monday to Friday (for delivery on Fridays, the order must be confirmed on Thursday before 6:00 p.m. and only applies to some more central districts)
Carabayllo and Comas only pick up at the nearest Olva agency*
Shipments the same day and with rates corresponding to what is generated in apps such as rappi and cabify. Deliveries are at home.
*Does not apply to districts further away
In regular traffic conditions, the time varies from 2 to 5 business days. If you want a more detailed confirmation about the arrival time you must send us a message via Instagram - Whatsapp +51 932 161 098 indicating your address.
Once your order has been sent to the provinces, we will send you the tracking code by email that you can review through the Olva Courier website https://tracking.olvaexpress.pe/ Pick-ups at agencies must be made within a maximum of 15 days after having come to these We are not responsible for returns after the days mentioned.
For shipments outside of Peru, we have DHL enabled and the rates are divided into 3 groups:
- Rest of the world*
*The shipping rate does not include duties or other taxes of each country
5. Where can I find them in Peru?
You can find us at QURANTEBY, located in the cornershop of the Hotel Selina, the address is Alcanfores 465 - Miraflores
They find us on the Falabella website, you can go directly to it by clicking here
6. Can I request an invoice for my order?
Of course! You can request tickets and/or invoices with your order, this will be arriving at the email you register at the time of your purchase.
7. How can I get more information about wholesale and/or corporate purchases?
For more information on wholesale and/or corporate purchases, send us an email to email@example.com indicating the following:
- Name of the representative
- DNI or RUC
- Pieces of interest
8. Where can I write if I have an additional question or query?
You can write to us via whatsapp +51 932 161 098 or send us an email to firstname.lastname@example.org, we will be attentive to answer all your questions